Retail Service Excellence While Physical Distancing

In the wake of the COVID-19 global pandemic, there is no doubt that the customer and employee experience will be different in the retail environment, however that doesn’t mean that customer or employee satisfaction should be compromised.

This ground-breaking new online training programme allows learners to:

- Understand the current situation

- Be aware of customer mindsets and behaviours as a result of COVID-19

- Be aware of their colleagues and team member in the wake of COVID-19

- Recognise the ‘new normal’ in the customer journey

- Be able to adapt service delivery accordingly

- Identify how to work with PPE and regulations to maintain service excellence

- Keep on top of the evolving situation and contribute to the continuous improvement cycle.

The course is available for individual learners to buy at just £9.99 (Inc. VAT) each, or if organisations wish to discuss volume licences, please contact hello@ethosfarm.com